Account manager (UK)
As an account manager a big part of your job will be knowing your clients inside and out, and showing them how words can solve their biggest challenges. You’ll work as a strategic partner to make their big ideas practical, help our team deliver great service, and maintain and grow our client relationships for some of the world’s biggest brands. And you’ll work closely with all of our teams in London and New York to make it happen.
You’re a strategist
You can find your way around a big organisation and spot where the opportunities are and who we need to know to get them. You’re able to draft a plan of action and see it through. And you’re always on the lookout for new ways to help our clients.
You know people
You know what makes a client happy and what makes them tick. And whether it’s a CMO or your co-worker, you can build an easy rapport with them. You’re not afraid of a room full of executives or the idea of a difficult conversation. And you handle it all with diplomacy and aplomb.
You’re an ideas person
If someone needs help with something, they likely ask you. You’ve got loads of ideas that you’re toying with. But enough focus to decide which one’s best.
People say you ask good questions. And you spend just as much time listening for the answer. You can read the room and spot when someone has a question before they ask. You’re the type that doesn’t just know the client. You know their industry and the challenges (and opportunities) that come with it.
What will you be doing?
- You’ll own and grow your accounts by giving great service, managing and growing relationships with our clients, and turning opportunities into paid work.
- You’ll look out for ways to help our existing contacts in new ways, and make new contacts in the organisations we work with. It means making sure our clients always think of us first for any project that involves language. It means making us valued as much for our strategic insights as for our great creative work. And it means spreading news of the great work we do, and the great results we get, far and wide.
- You’ll be responsible for a portfolio of accounts running the gamut from finance to consumer goods to tech and back again. And you’ll be taking over a mix of brand new and legacy accounts. So you’ll want to have some ideas on how to both make new relationships grow, and revive some sleepy contacts. And you’ll be comfortable and confident having strategic conversations at C-suite level.
Think you fit the bill?
If you think you tick all those boxes, apply on our site, upload your CV and 300 words explaining why you’re perfect for the job.
We'll work our way through your application as quickly as possible, but it might take a couple of days to get back to you with an update. (So please bear with us.)