We make shift happen

Client Services Director Laura looks after some of our biggest clients, helping them solve their challenges through words. After hours, you'll find her pumping iron or prosecco, depending on the day.

Chloe is a Client Services Director who loves getting her teeth into new briefs and meeting new clients. She's also a new mum who's hoping to someday build her dream family home.

Senior project manager Liv makes brilliant things happen without a hitch. During the week she laughs in the face of tight deadlines, while at weekends she points out cute dogs to anyone who’ll listen.

Associate creative director Emma is a writer, trainer, speaker and tone of voice creator rolled into one. Her fervent wish is that verbal and visual identity will soon stand shoulder to shoulder.

Senior account manager Holly is full of tips – about language, tone and after-hours tipples. With her advice, you’ll soon be raising a fancy glass to a project well done.

On any given day, Charli is one (or more) of these things: consultant, coach, writer, trainer, tone of voice preacher and stands-on-big-stages speaker. Officially, she's our group creative director.

Dash diligently vets every visitor and closely monitors the movements of the London team. He enjoys napping on laps during team meetings - these days mostly at home while mum Charli is on Zoom.

Digital project director Antoine is transforming the way we work and the work we do, with measurable results. He loves crunching data almost as much as he loves riding his Honda Transalp.

Jennie is all things business development and marketing at The Writer. She's always on the lookout for new ways to win and wow clients, and is at her happiest surrounded by colourful Post-It notes.

Sally loves being a first port of call for our new clients and getting to the bottom of what they need. She also works behind the scenes to help make our weird and wonderful marketing ideas happen.

Fiercely inquistive and a bit of dreamer, Client Services Director Jack is fortunate to have such an intelligent team help deliver (impeccably) on his proposals.

When Andrew isn't helping with financial reporting, he makes sure our people and suppliers get paid (making him our best friend), and that cash keeps flowing (making him the board's best friend).

Betsy helps to coordinate and schedule projects, keeping an eye on every moving part from start to finish. When she's not managing projects, she's (attempting) to move on a skateboard or yoga mat.

Account Manager Chloe Davies has warm, gooey feelings about language. (Two words which incidentally describe her ideal cheese.) Clients soon come to share her enthusiasm.

Project coordinator Emma keeps things moving smoothly, with all the poise of the ballet dancers she admires. Chat to her about scopes, schedules and Tchaikovsky’s Swan Lake.

Management Accounts Assistant Kacper loves to work his mathematical magic on our processes. He’s an economics graduate and all-round numbers whizz with a background in financial analysis.

Aidan is a senior creative consultant who will scribble on Post-its until he finds the best words for your brand.

Organisational queen Haseena is a Client Services Executive at The Writer. She uses her extensive experience of project management to make sure no list is left unticked.

Project manager Heather combines boundless creativity with a business brain. In her varied career, she’s worked in academia, events and community organisations.