Find out more about how we use them (and why they’re called ‘cookies’) here.
Malcom Gladwell would have us believe it takes 10,000 hours to become an expert. That’s more than a year of training, 24 hours a day. We’re not suggesting that – but practice and support do make perfect.
We can help you write better emails, tell more compelling stories, apply your new tone of voice, and more. And your team will walk away feeling fired up to write.
We can train a group of four or 400. For 30 minutes or a full day. Virtually or in person (when the world allows). And we can design programmes just for you, or create a curriculum of our tried-and-true Writer’s Academy sessions.
Custom-designed to take on your team’s specific writing grievances and goals. They can be one-off workshops of full programs.
Quick-fire, virtual sessions that take on specific topics or refresh particular writing skills. In 30 minutes flat.
Simple summaries of the big lessons and quick tips from our workshops.
Bite-sized monthly emails to make sure the skills people have learned stay front of mind.
One-hour, virtual sessions where your team can workshop their writing, get on-the-spot coaching, and brainstorm ideas with one of our creative consultants.
American Express is a global brand targeting people who are going places. As an audience, they share drive, ambition and a certain desired standard of living. Amex needed to find a way to unite their vast global network of communicators and appeal to millions of fierce individuals at the same time.
After years of focusing on their visual identity, the brand team at Franklin Templeton realized their pictures could only tell so many words – and their actual words were lacking.
“Good afternoon, you have reached Any Bank customer service. How may I be of assistance?” You’ve probably heard that greeting, or something like it, a hundred times. Now compare this: “Hi, and thanks for calling Any Bank. My name is Bob. How can I help you?” I know which person I’d rather speak to.
Training Customer experience
Consulting Writing Training Customer experience